Customer Care

We strive to make your
family happy and we won’t
rest until you are smiling!

30-day
risk-free return

We believe the Smart Teddy is the best product ever made for kids.

Find it out yourself!
We promise a no-questions-asked
money-back trial period,
but that’s just
the beginning!

Customer
Happiness

Please let us know if you have any questions, inconveniences,
or suggestions!

Contact us using
the form below or through
the My Smart Teddy app.

Contact us

and we will be in touch within 24 hours

Check how to set Smart Teddy up

Quick Start Guide

pdf Download pdf Download

User Manual

pdf Download

Someone has already asked that

WHAT IF I DECIDE TO CANCEL MY MEMBERSHIP?

When you cancel your membership at any point during your monthly or annual cycle, your Teddy remains active until the end of your billing period.

WHEN DOES MY MEMBERSHIP START?

Your membership starts the day you activate your Smart Teddy.

CAN I LOWER MY MONTHLY PAYMENT COST?

You may be able to lower your monthly payment in case you decide to change your membership plan. Please contact us in the app, and we will guide you through the process.

WHAT IS YOUR RETURN POLICY?

You have a 30-day money-back guarantee. If Smart Teddy doesn’t suit your family, please contact us, and we will process the refund and arrange a pick-up service.